Privacy Policy

Introduction

Aether Fold is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, protect, and handle personal information when you interact with our AI implementation services, visit our website, or engage with our team.

We operate in accordance with Thailand's Personal Data Protection Act (PDPA) and relevant data protection regulations. If you have questions about this policy or our data practices, please contact us at [email protected].

Information We Collect

Contact Information

When you submit inquiries through our website or contact us directly, we collect your name, email address, phone number, and any message content you provide. This information is collected with your consent when you complete contact forms or send us emails.

Professional Information

During service engagements, we may collect information about your organization, role, technical requirements, and project specifics. This data is necessary to fulfill our contractual obligations and provide appropriate AI implementation services.

Website Usage Data

Our website uses cookies and similar technologies to collect information about your browsing behavior, including pages visited, time spent, and referral sources. This data is collected through your browser settings and cookie preferences. See our Cookie Policy for detailed information.

Technical Project Data

When we conduct AI implementation projects, we may access client data within your infrastructure. All such data remains under your control and is processed only as necessary to deliver the contracted services. Specific data handling terms are established in individual service agreements.

How We Use Your Information

Service Delivery

We use your contact and professional information to respond to inquiries, schedule consultations, deliver contracted services, and maintain ongoing client relationships. This processing is based on consent, contractual necessity, or legitimate business interests.

Communication

We may send you project updates, technical documentation, invoices, and occasional information about our services. You can opt out of non-essential communications at any time by contacting us or using unsubscribe links in emails.

Website Improvement

We analyze website usage data to improve our online presence, understand visitor interests, and optimize user experience. This processing is based on legitimate business interests and your cookie preferences.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers who assist with website hosting, email delivery, or analytics (under strict confidentiality agreements)
• Professional advisors including lawyers and accountants when necessary for legal or business purposes
• Regulatory authorities when required by law or to protect legal rights

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates to our systems
• Secure storage practices for both digital and physical records
• Employee training on data protection and confidentiality

While we strive to protect your data, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security but will notify you of any data breaches as required by applicable law.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

• Contact inquiries: Retained for up to two years unless an ongoing relationship develops
• Client project data: Retained for the duration of the engagement plus seven years for legal and accounting purposes
• Website analytics data: Retained for up to twenty-six months
• Financial records: Retained for seven years as required by Thai tax law

After retention periods expire, we securely delete or anonymize personal data unless extended retention is required by law.

Your Rights

Under Thailand's Personal Data Protection Act, you have the following rights:

• Right to access your personal data and receive copies
• Right to request correction of inaccurate or incomplete data
• Right to erasure of your data under certain circumstances
• Right to restrict processing of your data
• Right to data portability in structured, commonly used formats
• Right to object to processing based on legitimate interests
• Right to withdraw consent where processing is consent-based
• Right to lodge a complaint with the Personal Data Protection Committee

To exercise these rights, contact us at [email protected]. We will respond to requests within thirty days and may require identity verification for security purposes.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and analyze usage. We use:

• Essential cookies required for website operation (always active)
• Analytics cookies to understand visitor behavior (optional, requires consent)
• Preference cookies to remember your settings (optional, requires consent)

For detailed information about our cookie practices and how to manage preferences, please see our Cookie Policy.

International Data Transfers

We primarily process data within Thailand. If we transfer personal data outside Thailand, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

Children's Privacy

Our services are intended for business organizations and professionals. We do not knowingly collect data from individuals under eighteen years of age. If we become aware of such collection, we will delete the information promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification to clients. The "Last Updated" date at the top indicates when the policy was most recently revised.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: